Returns & Refunds Policy

At The Savanna, we take pride in the quality of our authentic food products; if your order arrives damaged or fails to meet our freshness standards, you may request a return within 14 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and photos of any damaged or incorrect food items.

• 2.
  Verification

  Our team will review your request within 48 hours to ensure it complies with our perishable goods health and safety standards.

• 3.
  Return or Disposal

  Depending on the item type, we will provide a prepaid return label or instructions for safe disposal of the product.

• 4.
  Refund Processing

  Once your return is approved, a refund will be issued to your original payment method within 5 to 7 business days.